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‎05-21-2022 05:55 PM - last edited on ‎05-24-2022 05:51 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Printer App says I have Altered or Cloned Cartridges, (which I do not) and will not print.

Category:
10 people had the same question
1 REPLY 1

‎05-25-2022 08:05 AM

HP Recommended

@ToddHill, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, which app are you referring to? Is it the HP Smart app?

Are you not able to print?

Make sure you are using HP inks.

Insert one ink cartridge and check for the error to identify the defective one.

 

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

 

Kindly perform the steps mentioned in this document - Ink cartridge error

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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