Printer Can't Detect Printhead or Ink

[Witty_Jellyfish]

Note: This is a repost of a problem I posted about a while ago but didn't get any responses for. I've found some new information that could be helpful.

I have an HP Officejet Pro 8600 that, for some reason, doesn't recognize the presence of the printhead, despite the fact it is properly installed and stocked with fresh ink cartridges. The printer recognizes that there are ink cartridges (and even gives estimated ink levels remaining), but always says there's some problem with the printer/ink system. I've tried the recommendations from HP such as manually cleaning the printhead and removing the printhead multiple times, with no luck. Any input or advice is greatly appreciated.

Some of the things that I noticed while troubleshooting:

1. Something appears to have broken off on the carriage itself.

2.     One of these little plastic things on the printhead is more pushed in than the other.

3.      My PC thinks the printer is a USB Storage Device.

 

  

 

 

These are the errors I keep getting:

 

 

[ShlomiL]

Hi,

You may try replacing the print-head and check if the print-head itself may failed, else this required servicing the printer.

For your questions:

1. Something appears to have broken off on the carriage itself.

This may requires servicing the printer, you may either repair it for a fee or replace the printer

2. One of these little plastic things on the printhead is more pushed in than the other.

It is also possible the printhead itself has failed and require a replacement printhead

3. My PC thinks the printer is a USB Storage Device.

This is well expected, as the printer have a USB host to detect a storage device, this will be detected as a storage device.

Generally, follow below steps to troubleshoot a such:

https://support.hp.com/ph-en/document/ish_1739881-3260827-16

Both replacing the printhead or servicing the printer would be an applicable options, or you may replace the printer, as repairing a such would likely have some costs with a minimum warranty.

Hope that helps,

Shlomi