Printer Cartridge Error saying Missing or Damaged Cartridge

[CRWorthy]

I have a HP Photosmart 7520 color printer, purchased 3 years ago.  Getting error messages "missing or damaged cartridge".  Tried replacing black and magenta colors; did not work.  Tried HP Virtual Assistant, still did not work.  How can I get the cartridge errors fixed?

[Echo_Lake]

@CRWorthy

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. I see that you have performed all the required steps, however, I request you to reset the printer once and update the firmware: https://support.hp.com/in-en/document/ish_1776648-1643972-16 and check if it helps.

Here is how it is done.

1. Press the Power button to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button to turn it on.

If the issue persists, I have sent you a private message, for more details that cannot be shared in a public post.

You can check your inbox on the HP community page for the private message.
 

Hope this helps! Keep me posted for further assistance.
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