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‎09-19-2021 07:14 PM

HP Recommended
Product: OrfficeJet Pro 9015E
Operating System: Microsoft Windows 10 (64-bit)

I just installed all new HP original equipment ink cartridges on my OfficeJet 9015E.  This is not the first time replacing cartridges.  I have unplugged and plugged in the printer, but the message "Validating, please wait"will not clear from the screen.  If I put back in the old cartridges (even the yellow which is depleted completely, the printer operates fine.  How do I fix this problem?

Category:
1 REPLY 1

‎09-23-2021 03:57 AM

HP Recommended

@Bart73, Welcome to the HP Support Community! I’m here to help.

 

I understand you are getting an error when you use the new replacement ink cartridge in the printer. 

 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

 

Kindly perform the steps mentioned in this document - Ink cartridge error

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for the ink cartridge.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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