Printer Cartridge not recognised

[Bubz174]

Cannot complete set up as keep been told black cartridge is not recognised, but I have the set up cartridges for Envy 6010, but telling me the black is not a start up cartridge, even though it came with the printer! How do I get round this

[KrazyToad]

@Bubz174

Welcome to HP Support Community

I understand your concerns

I suggest you contact HP Support in your region for setup cartridges

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

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