Printer Cartridge rejected

[Sammy7447]

Something is drastically wrong with my HP DeskJet 4252e printer. When I refilled my ink cartridge the printer gave me a "Rejected" message. What is the best way to rectify what amounts to a manufacturers defect? Thanks for your help!

[Sneha_01]

Hi @Sammy7447,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 4252e printer is rejecting a refilled ink cartridge, it's likely due to HP's firmware that detects and blocks non-HP or refilled cartridges. Here are some steps you can try to resolve the issue:

Steps to Resolve Cartridge Rejection

Check Cartridge Compatibility:

• Ensure that the refilled cartridge is compatible with your printer model. Sometimes, refilled cartridges may not be recognized if they are not the exact match.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds and then plug it back in and turn it on.
• Try reinstalling the cartridge again.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the cartridge.
• Use a lint-free cloth lightly moistened with distilled water to gently clean the electrical contacts on the cartridge and inside the printer.
• Let the contacts dry completely before reinserting the cartridge.

Use Genuine HP Cartridges:

• If possible, try using a genuine HP cartridge to see if the error persists. This can help determine if the issue is with the refilled cartridge itself.

Disable Cartridge Protection:

• If you have enabled cartridge protection, you might be able to disable it through the HP software or printer settings.
• Open the HP software on your computer.
• Go to the settings or preferences menu.
• Look for a section related to cartridge protection and disable it.

Update Printer Firmware:

• Make sure your printer firmware is up to date. Sometimes, HP releases firmware updates that address compatibility issues.
• Check for updates through the HP Smart app or the HP website.

Perform a Semi-Full Reset:

• Turn off the printer.
• Unplug the power cord from the back of the printer.
• Press and hold the Power button for 30 seconds.
• Release the Power button and plug the power cord back in.
• Turn on the printer and try reinstalling the cartridge.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support