Printer Cartridge

[LLagasse]

I have an office jet pro 8710. I replaced a no name brand ink cartridge an an error came up telling me I needed actual hp ink cartridge with a chip. When I went to purchase the proper ink cartridge the sales person told me that I would not be able to use it and that my printer was now shot due to using the no name brands prior.  Is he correct or I he just trying to upsell me. don't want to spend the $ on a cartridge if h is right.

[zoey7886]

@LLagasse, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP genuine cartridge! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The salesperson is right—HP recommends using only genuine HP cartridges to ensure the best performance and avoid compatibility issues. HP uses dynamic security features that can block non-HP cartridges, especially if they don’t have an original HP chip.

If you have more questions, you can refer to this link for more information: HP Tech Takes - Are Off-Brand Ink Cartridges as Good as Name Brand?.  

Take care, and have an amazing day!  

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Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

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Akhi_H