Printer Cartridges on Envy 6400 series

[Powell80]

Hello my first post hopefully someone can advise. 
I have an HP Envy 6400 series printer working fine with an active ink subscription. I recently replaced colour cartridge as ran out ever since the printer won’t pick up the cartridge. I have tried many cleaning tips, removing reinstalling and resetting printer without cartridges as suggested by HP on there app. Now it won’t even reconsise black one. Does anyone have any further tips or advice. 

[Nal_NR]

Hi @Powell80,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

Are you still enrolled in the instant ink program?

Are you using all the instant ink cartridges or replaced with regular ink cartridges?

Meanwhile, follow the steps from this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Powell80,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!