Printer Copy Quality

[RivhieN]

When I copy a page the copy has vertical lines printed on the copy. I have used the troubleshooter and replaced the cartridges both black and color. No change

[Kumar0307]

@RivhieN, Welcome to the HP Support Community! I’m here to help.

I understand the copies have vertical lines. Have you checked if the printouts from the computer also have lines on them?

A vertical line is a sign of an issue with the printer hardware. Replacing the ink cartridges will not help.

Perform the steps mentioned in this document to resolve print quality issues - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the ink cartridges, print a test page, and check for the line.

Also, make a copy to check if the issue is with the scanner mechanism. If the line persists, I'm afraid this is a hardware issue.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[RivhieN]

thank you so much for the help

[Kumar0307]

@RivhieN

You are welcome. Keep us posted for any other assistance.