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‎10-21-2020 05:59 AM

HP Recommended
Product: HP Deskjet 3720
Operating System: Microsoft Windows 10 (64-bit)

Hello

My printer gives a status warning for the black cartridge.

It's a brand new cartridge that the printer doesn't detect anymore.

I allready changed to an other new cartridge with same result.

I tried a printer reset (5 secs power and X) no result.

The software is up-tp-date, latest firmware is installed.

Result: I can't print anything anymore.

Printer is now 2 years and 3 months, so it's just 3 months past the garanty.

Anyone with any more ideas?

Steven

Category:
1 REPLY 1

‎10-24-2020 09:18 AM

HP Recommended

@SddBel, Welcome to the HP Support Community!

 

If you have used 2 new black ink cartridges and if the printer is not detecting it, I'm afraid this is an issue with the printer.

Check with the old used black ink cartridge if the printer detects it.

 

Make sure the plastic tape if any is removed from the new ink cartridge before placing it in the printer.

 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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