• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-05-2025 10:08 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 11

I have a "printer failure" error message after replacing the empty ink cartridge.  I've tried unplugging, resetting memory and reinstalling ink old and then again the new ink cartridges and still the error persists.  2 of the 4 ink cartridges are HP originals and the other 2 are after market and still have ink. What should I do?

1 REPLY 1

‎05-05-2025 10:59 PM

HP Recommended

Your Print head is clogged this can sometimes happen when the ink is depleted completely. Don't let the ink run out completely. You will either have to clean the print head with a cleaning kit or replace the printhead with a new one, which is what I ended up doing when this happened to my 8600 Pro two months ago.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.