• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-10-2025 06:30 PM

HP Recommended

The last customer T1NY11 that wrote here did not have issued resolved. 

 

This has been a reported problem by MANY people for over a year, and for more than one model of HP printer. HP is not addressing it. The long lists of 'fixes' that the HP Support folks write on these pages do not work - they are a waste of time. This FACT has also been reported repeatedly. Support is not addressing the problem, which will destroy HP's reputation. MANY people of even taken suggestion to replace $150 printhead, and then they can't use their ink. I check my diagnostics, and printhead is fine; I won't consider that. Tried 3 new cartridges; all do not fix issue. The only way you can even check the settings, etc in your printer, is to return your empty cartridge to the printer. It will then tell you to replace empty cartridge. Select "OK," but do not replace it. ONLY THEN, can you select "Home" button - or what is on your printer screen - and scroll through options. However, I tried the 'factory reset' suggestion (as did others), and it creates work for you to re-establish your wireless connection. It doesn't fix this LONGSTANDING PROBLEM. I and others agree, HP will not be on shopping list, even though I LOVE my current all-in-one printer scanner.

1 REPLY 1

‎10-18-2025 01:55 AM

HP Recommended

Hello ShelleyLou ,

Thank you for reaching out. Regarding your query Printer Failure due to printer or ink system that you’re experiencing.


Kindly review the instructions as below :

- please share more details about both printer and ink cartridges

- we recommend both printer and ink cartridges to be HP only

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/in-en

https://support.hp.com/ca-en/document/ish_1716406-1413451-16

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

 

This will help us narrow down the cause and suggest the best fix

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.