Printer HP 5661 printer won’t print cyan color on Print girly diagnostic

[Pwall1]

Color cartridge won’t print cyan color on “Print Quality Diagnostic” and photos do not have blue color or black color new cartridges for both 

[A_Gayathri]

Hi @Pwall1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 5661 e-All-in-One Printer is not printing cyan color, even with new cartridges, here are a few steps to troubleshoot the issue:
 

Check Cartridge Installation: Ensure that the cyan cartridge is installed correctly and securely in the printer. Remove it and reinstall it to make sure it is seated properly.

Perform a Printhead Cleaning:

• Go to the printer’s control panel.
• Navigate to the settings or maintenance menu.
• Select "Printhead Cleaning" or a similar option. This process can help clear any clogs in the printhead that might be affecting the cyan color.

Check for Clogs or Ink Flow Issues:

• Perform a “Print Quality Diagnostic” or “Print Quality Report” from the printer’s settings menu to see if the cyan color is missing or if there are other issues.
• If the print quality diagnostic report shows missing cyan lines or gaps, it may indicate a clog or other issue with the printhead.

Inspect the Printhead:

• Turn off the printer and open the access door to locate the printhead.
• Check for any visible obstructions or ink buildup on the printhead.
• If necessary, gently clean the printhead with a lint-free cloth moistened with distilled water. Avoid touching the nozzles directly.

Update Printer Firmware and Drivers: Update the firmware on an HP printer

• Make sure that you have the latest firmware installed for your printer.
• Visit the HP support website to download and install the latest drivers and software for your printer.

Check Printer Settings:

• Make sure that the printer settings are configured to print in color and that you are not using a grayscale or black-and-white setting.

Try a Different Paper Type:

• Sometimes, the type of paper used can affect print quality. Try printing on a different type of paper to see if the issue persists.

Replace the Printhead:

• If none of the above steps work, the printhead itself might be faulty. Consider replacing the printhead if it is a removable component.

Refer to this document: HP ENVY 5661 e-All-in-One Printer User manual 

HP DeskJet, ENVY, OfficeJet Printers - Black or Color Ink Not Printing, Other Print Quality Issues

I hope this helps. 

Take care and have a good day.

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