Printer Icon on Desktop has changed

[EW49]

Previously, I was able to open the printer icon on my desktop to see how much toner was available to use.  Today, when I open the icon I get a completely different page with no option to check toner.  The three options given pertains to setting up a new printer. How can I get the old set-up back to see how much toner is still available to use?

[EW49]

The printer is an HP OfficeJet 4652.

[Dragon-Fur]

@EW49 

Welcome to the HP Community --

What you do depends on

• Your Operating System / version
• Whether you have previously installed the full driver printer software
• Whether the underlying cause of the issue is related to a printer or to a printer queue (for example, HP Smart Printing)
• How badly the software / printer presence is corrupted

Example - Windows

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select / Open Printer > Remove

Windows 10

Control Panel > icon view > Devices and Printers

Right-Click on the printer > Remove Device

Next,

Add the printer back into Devices and Printers

OR

Use Add Printer in Settings > Bluetooth & devices > Printers & scanners

If you are asked whether to use the installed printer software, confirm (yes).

Follow any prompts.

If that works, you are done.

If that doesn't work,

Uninstall the printer software from Programs and Features

Restart the computer and sign in

Download / Save and Install a fresh copy of the Full Feature Software.

Example - Windows - Full Feature Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP OfficeJet 4650 series Print and Scan Driver and Accessories 

If / When asked, opt for the Full Driver / Full Software to be installed.

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least one, possibly two shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

Printer Assistant 

HP Scan Assistant

HP Scan 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_13

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet 4652 All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"