Printer - Imcompatible Cartridge - Region code reset help needed

[Ragu5]

Hi,

I bought HP ENVY 5032 Printer in Australia ( Product Number - Z4A73A) in AUSTRALIA in 2018 and warranty has expired now. Recently i have moved to India . As suggested in HP Printer support page, while changing Cartridge i had to go for "HP 803 cartridge" in India, instead of "HP 65 cartridge" which i was using in Australia.

From the community forum discussions, i understood a Region Reset is required to solve the "Incompatible Cartridge" error being thrown now . So Please help share the steps to reset the region code .

Thanks,

Ragu

[Jay_G24 · Accepted solution]

Hi @Ragu5,

I'd like to help!

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP  HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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