Printer Ink Cartridge Error

[Davidc17]

I have Instant Ink but my colour cartridge is not recognised by the printer. Instant Ink says I'm not due for new cartridges so won't send me any new ones. I have followed the online troubleshooting steps (cleaned the cartridge heads, power cycled the printer etc etc) but still not working. Trying to get help through the online support  virtual chat just goes round in circles. Please can anyone advise how I might solve this problem or get a replacement cartridge ? Thanks

[TEJ1602]

@Davidc17, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!