cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Davidc17
New member
1 0 0 0
Message 1 of 2
55
Flag Post

Printer Ink Cartridge Error

HP Recommended
Envy 5544

I have Instant Ink but my colour cartridge is not recognised by the printer. Instant Ink says I'm not due for new cartridges so won't send me any new ones. I have followed the online troubleshooting steps (cleaned the cartridge heads, power cycled the printer etc etc) but still not working. Trying to get help through the online support  virtual chat just goes round in circles. Please can anyone advise how I might solve this problem or get a replacement cartridge ? Thanks

Tags (1)
1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,719 18,696 1,532 1,508
Message 2 of 2
Flag Post
HP Recommended

@Davidc17, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation