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‎02-09-2022 11:02 AM - edited ‎02-09-2022 11:04 AM

HP Recommended
Product: HP ENVY 4524 All-in-One Printer
Operating System: Microsoft Windows 10 IOT

I need help,

My printer won't print colour  only black. It recognizes that there is both cartridges in there but won't print. I have checked the print options i.e. Print in colour or Print in  Black and White, Its set to colour,  I've tried cleaning printer and cartridge options on the printer menu,  I have also tried another cartridge just in case the current one is a dud but the new one didn't work either, Can anyone help me with my issue give me another option to try and fix my printer . Thanks .

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