• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-28-2022 12:44 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

New computer tech with very little printer troubleshooting and repair experience and would appreciate the community's expertise. I have a printer making a loud sound (couldn't upload video) when printing. Any idea what could be causing it and print jobs to show like one of the pictures below? I ran the printer cleaning page, and it helped just a little. However, printing subsequent jobs returned copies like the one below. Help!ITB.jpgPrint Job.jpgRoller.jpg

Category:
3 REPLIES 3

‎01-28-2022 11:29 PM

HP Recommended

Depending on the noise,  your print quality issues are as likely due to defective no name cartridges as anything else.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-31-2022 06:23 AM

HP Recommended

I'll go check on the cartridges. I thought they may have been HP cartridges, but I'm not sure. Below is the link to the sound the printer's making. The teacher was off campus for a couple days and said he came back to this issue with the printer. He's thinking the the students may have done something to the printer while he was out to cause the issue.

https://drive.google.com/file/d/1VXQ7LH2M9fShG9rqFAZZ95PS4Jbrrmf7/view?usp=sharing

Was this reply helpful? Yes No

‎02-07-2022 07:56 AM

HP Recommended

I'm having the hardest time removing the ITB from this device to wipe it down, as my supervisor suggested. I've followed the steps in the service manual and found a YouTube video for a similar printer. However, the ITB is not sliding out at all and will barely budge. Any ideas as to what could be holding it in so tightly?

Transfer belt (ITB) Replacing Hp Laserjet M277

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.