Printer Printing Only in Black and White, Despite Settings Set up Correctly.

[ericaviola]

Help! My HP ENVY will only print in black and white suddenly. Yes, I have gone into properties and made sure the grayscale is not turned on. Please advise. TIA!

[A_Gayathri]

Hi @ericaviola,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[ericaviola]

HI! It's an HP ENVY 6000 Series. Is that what you're looking for?

Thanks!

[A_Gayathri]

Hi @ericaviola,

Thank you for your reply

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 6000 Series printer is only printing in black and white despite the settings being correctly configured, try these troubleshooting steps:

Step 1: Check the Color Ink Levels

• Ensure that the color ink cartridge is not empty or critically low.
• If the color cartridge is depleted, replace it with a new one.

Step 2: Perform a Printer Reset

• Turn off the printer and unplug it from the power source.
• Wait for 2-3 minutes.
• Plug the printer back in and turn it on. Then try printing again.

Step 3: Confirm Color Settings in the Printer Driver

• Open the Printers & Scanners settings on your Windows 11 computer.
• Select your printer and click Manage > Printing Preferences.
• Under the Paper/Quality or Color tab, confirm that Color Printing or Color Mode is selected.
• Make sure Print in Grayscale is not checked anywhere.

Step 4: Run a Printhead Cleaning

• Open the HP Smart app or your printer’s settings.
• Locate and run the Printhead Cleaning or Maintenance tool.
• Print a test page to check if colors are restored.

Step 5: Reinstall the Printer Driver

• Open Device Manager and uninstall the printer driver.
• Download and install the latest drivers from the HP Support website.
• Restart your computer and reconnect the printer.

Step 6: Test a Different Document or App

• Sometimes the issue may be document-specific.
• Try printing a different file or from another application.

Step 7: Check the Printer Firmware

• Update the printer’s firmware via the HP Smart app or from the HP Support website.
• Follow the instructions to install the latest firmware version.

Step 8: Verify Printer Settings

• On the printer's control panel, go to Settings or Preferences and check for any default settings that might restrict color printing.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!