Printer Problem

[LL5101]

I have an HP Envy 4520 wireless all in one printer. I have had it several years with no problems.  I have used instant ink for a couple of years.

I got an error message about incompatible ink cartridge a few days ago.  I tried several things to fix it.  Took out and reinstalled, tried older cartridge, used a new black one from instant ink (I do not have a new color one), used a new black one I had purchased.

Then I started getting messages to clear paper jam and check ink cartridges.   The menu will only stay up a second when I try to call it up on the printer.

There is not a paper jam.  I have taken the part out to clear it, turned it off and back on, unplugged printer and replugged.  The message keeps coming back up.

Any suggestions?

Thanks- LL5101

[VikramTheGreat]

Hi @LL5101,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble using the printer. Here’s how to address the incompatible ink cartridge and false paper jam errors on your HP Envy 4520 wireless all-in-one printer:

1. Fix Incompatible Ink Cartridge Error

This can happen even with genuine Instant Ink cartridges due to:

• Firmware issues
• Dirty contacts
• Cartridge authentication failure

Try this:

1. Turn off the printer and unplug it.
2. Remove all cartridges.
3. Clean the copper contacts on the cartridges and inside the printer with a lint-free cloth.
4. Reinstall cartridges and power on.
5. If using Instant Ink, make sure your subscription is active.

📘HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

2. Fix False Paper Jam Error

Even if there’s no jam, sensors may be misreading due to:

• Tiny paper fragments
• Misaligned rollers
• Firmware glitches

Try this:

1. Remove all paper and open the rear access door.
2. Check for any tiny scraps or dust.
3. Clean rollers gently with a damp cloth.
4. Power cycle the printer (unplug for 60 seconds, then restart).

📘Fixing a Paper Jam | HP Envy 4500 e-All-in-One Printer | HP Support

3. Menu Disappears Quickly

This may be caused by:

• Firmware corruption
• Power supply instability

Try a semi-full reset:

1. Unplug the printer while it’s on.
2. Hold the Power button for 30 seconds.
3. Plug it back in and power on.

If the issue persists, a firmware update or factory reset may be needed.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat