Printer Region Change

[Sullivoss]

Hello - I bought my HP DeskJet Plus 4110 in Germany and I am now in the US. Using the HP Smart application, I was able to change the region from Germany to USA.  I am trying to use the HP 67 ink cartridge for the US, however the printer is still telling me the cartridge is incompatible. Is there another setting I need to change for the printer to accept the HP 67 ink cartridge?

[Irfan_06]

Hi @Sullivoss,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Sullivoss]

Hello,

Here are the answers to the questions:

Do you have the ink cartridges for both regions? - No, I only have cartridges for the USA (HP 67 Cartridge). I do not have the cartridges for German (HP 305 Cartridge)

Do you have a printer USB cable or is it connected wirelessly? - I have set it up for the ability to be connected by USB or WiFi. Just let me know which one is best to change the region.

Do you have the printer full feature software or the HP smart app and drivers installed on your PC? I have the HP smart app and drivers

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac? - Mac OS Sonoma (14.2.1)

2) Confirm the printer model. - HP DeskJet Plus 4110

[Irfan_06]

Hi @Sullivoss,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Sullivoss]

Hello!  I finally received the correct cartridges.  Here is the screen shot requested. Please let me know what the next step is.