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‎11-20-2024 06:23 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello, I bought a set of 952 cartridges as 953 is not available in the region. I received an Error that the cartridge is not intended for use in this printer. I would please need help to reinitialize the region. 

 

Thank 

Category:
1 REPLY 1

‎11-20-2024 01:30 PM

HP Recommended

Hi @AEI07,

 

Welcome to the HP Support.

 

I will be more than happy to help you out here.

 

To perform a printer region reset you need to meet the following conditions.

 

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

 

Also let me know to which region or country the printer needs to be reset. 

 

Do keep me posted.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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