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‎09-25-2020 12:57 PM

HP Recommended
Product: HPEnvy4520

My printer won't print using black ink even with a new cartridge inserted. We have tried cleaning the cartridges with no luck. Now, the printer is printing but is skipping lines. How do we fix this?

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1 REPLY 1

‎09-28-2020 09:18 AM

HP Recommended

@StushnoffR

 

Welcome to the HP Support Community.

 

Does this happen with the copies too?

 

Try the steps from here: https://support.hp.com/in-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c047184...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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