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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-23-2020 05:01 AM

HP Recommended
Product: HP Photosmart 5520 e-All-in-One Printer

Hi:

 

My printer is skipping lines when printing. I have cleaned the printhead and have attempted to align my printer.  When I placed the alignment sheet on the printer, I received a message that my printer "did not recognize the alignment sheet."  After receiving this message, I followed the instructions in an attempt to align my printer.  I have not been successful at aligning my printer.  What should I do?

Category:
1 REPLY 1

‎10-26-2020 05:01 AM

HP Recommended

@Mona03, Welcome to the HP Support Community!

 

The alignment is not successful because of the print quality. The alignment sheet should not have any missing lines.

 

Try making a standalone copy in black and color to identify the defective ink cartridge.

Check the ink levels and replace any low/empty ink cartridge.

 

Make sure you have tried the steps mentioned in this document to resolve this issue- Black or Color Ink Not Printing, Other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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