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‎05-08-2021 01:32 PM

HP Recommended
Product: OfficeJet 5258
Operating System: macOS 10.15 Catalina

I've ran diagnostic tests but printer fails to print correctly.  Numerous lines are missing and a significant portion of the text.  The few lines that do print are clear.  Anyone else have this problem?  How did you resolve it?  Disappointing support options out of warranty, except to buy ink of course.  

Category:
1 REPLY 1

‎05-11-2021 07:19 AM

HP Recommended

@joanie134

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Try the steps from here: https://support.hp.com/in-en/document/c05584456

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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