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‎07-13-2023 07:35 AM

HP Recommended
Product: HP OfficeJet 7612 Wide Format e-All-in-One

Hi,

 

I received an "old" printer (OfficeJet 7612). The printer asks for SETUP cartridge.

I connect the printer to the network, go to his admin web page and sees that the printer never printed anything... 

Of course, I did not receive the corresponding SETUP cartridge.

 

I've already have tried an OOB reset and a full reset but that didn't change anything.

 

Where can i get those SETUP cartridges ?

 

Thanks,

 

Vincent

Category:
1 REPLY 1

‎07-19-2023 01:56 AM

HP Recommended

Hi @jdcapt,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Since you have already tried OOB  rest, to fix this issue you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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