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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hi,
My printer has started missing parts of the page during prints recently. This seems to happen roughly every other page and will just have random blank spots at one side of the page. As you can see in the scan of a colour test page.
Any advice on what may be causing this and what the best solution would be? I have replaced the cartridges already.
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
This looks like a damaged transfer belt. Remove toners and inspect the interior of the printer under toner there is a large black plastic belt that is probably damaged, you will need to rotate it to see the lower side too and inspect the left side of the belt for damages.
HP Recommended
This looks like a damaged transfer belt. Remove toners and inspect the interior of the printer under toner there is a large black plastic belt that is probably damaged, you will need to rotate it to see the lower side too and inspect the left side of the belt for damages.
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