Printer bought in UK doesn't work in India

[AgarwalA]

Hello,

I got my printer which I was using in UK, to India. Recommended ink cartridge in UK was 305 and in India it is 805. When I installed 805 cartridge it doesn't recognise it and gives error.

How can this be fixed? Any help is appreciated.

Thanks 

[Max3Aj]

@AgarwalA, Welcome to HP Support Community!  

I will be more than happy to help you out here. 

We need to perform a regional reset on the printer to resolve this issue.  

To perform a printer region reset you need to meet the following conditions:  

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select “Yes" on the bottom left to say “Thanks” for helping!  
 

Max3Aj

HP Support 

[AgarwalA]

Hello @Max3Ai,

Thanks for the response. I do have new cartridge from India (number 805) and HP smart app is also installed on the laptop.

Please guide further.

Thanks

Abhishek  

[Garp_senchau]

Hey @AgarwalA,

 My colleague is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

I’ve sent the next steps through private message. Please follow them to access the region reset window

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

We're looking forward to helping you get back up and running!

Best regards,

[AgarwalA]

Hello Max3Aj, 

Unfortunately, the options provided on the private message to reset the printer are not working and neither the steps the steps to find contact center number are working. Can you guide me here on the contact center numbers so that I can make my printer useful?

Thnx