Printer cannot decide between failure, ink cartridge or printhead failure

[Treena22]

Hi my printer has been working well I knew I was close to empty on the ink and replaced all of them at once after receiving the warning my black ink was empty. I replaced it with the usual ink cartridges I have always used with not an issue but after I replaced the black ink it showed a Printer Failure and I reset the computer and printer as well as updated all firmware. I then replaced all the colour cartridges as well and then it changed to Issue with ink cartridges. I then followed the advice to pull the lever on the side of the cartridge head three times and it then told me my cartridge head is damaged.....I think there is nothing wrong with the printer but using non HP cartridges is the issue. It's still stuck and can't use the photocopier or reset it in anyway.

[Nal_NR]

Hi @Treena22,

Welcome to the HP Support Community. 

I'd like to help!

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

This could be possible hardware. You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

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