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‎06-21-2022 03:20 AM - last edited on ‎06-21-2022 08:57 AM by Retired

HP Recommended
Product: HP ENVY 6020 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Last night out of nowhere my printer was making some noise. After checking I see that the print cardridges are jamed/stuck. If I turn off the printer and turn it on they move back to the same position. I have made a short clip: [Content Removed due to Rules of Participation]

 

The warranty past a couple of months ago. So looking for some tips to solve this problem.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-24-2022 10:22 AM

HP Recommended

@Dforce

 

Welcome to the HP support community.

 

I understand that you are getting carriage jam error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE:HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎06-24-2022 10:22 AM

HP Recommended

@Dforce

 

Welcome to the HP support community.

 

I understand that you are getting carriage jam error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE:HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-28-2022 03:51 AM

HP Recommended

Thx it's solved for now.

Was this reply helpful? Yes No

‎06-29-2022 07:45 AM

HP Recommended

@Dforce

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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