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‎07-17-2021 01:32 PM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

My printer says yellow ink cartridge damage put in new one. I have tried two new cartridges and get same thing. I have unplug printer from electricity and from itself. When it restarts says same thing Cartridge is yellow 951. Any suggestions Thank you Renee

Category:
1 REPLY 1

‎07-22-2021 01:58 PM

HP Recommended

@smartlady1966

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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