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‎08-03-2022 09:22 AM

HP Recommended
Product: HP DeskJet 2131 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Deskjet 2131 All-in-one Printer which takes a black HP63 ink cartridge. I cannot find this cartridge anywhere. Is there an alternative (ie HP 62) which will work with the printer please. The printer is located in Cambodia but I am currently in the UK. TIA

Category:
1 REPLY 1

‎08-09-2022 02:03 PM

HP Recommended

@Adeplong

 

Welcome to the HP Support Community.

 

We'll have to do a region reset.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges from the old region/country.

 

Please do let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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