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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Accepted Solutions
HP Recommended
Some HP printers can use non-HP ink. Most new printers cannot.
While HP Instant Ink printers can be used with no subscription, select HP Plus printers may require a subscription to operate.
If your printer model ends in the letter 'e' then click the spoiler for special needs.
Spoiler
HP+ printers are designated by a lowercase "e" at the end of their model number (e.g., 8135e rather than 8135). These models are enabled for HP's smart printing ecosystem, which requires a permanent internet connection, an HP account, and the exclusive use of Original HP ink for the lifetime of the printer.
What is your exact printer model?
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended
Some HP printers can use non-HP ink. Most new printers cannot.
While HP Instant Ink printers can be used with no subscription, select HP Plus printers may require a subscription to operate.
If your printer model ends in the letter 'e' then click the spoiler for special needs.
Spoiler
HP+ printers are designated by a lowercase "e" at the end of their model number (e.g., 8135e rather than 8135). These models are enabled for HP's smart printing ecosystem, which requires a permanent internet connection, an HP account, and the exclusive use of Original HP ink for the lifetime of the printer.
What is your exact printer model?
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
2
0
0
HP Recommended
HP Recommended
Note that this is a peer to peer forum and I am just the messenger of this bad news: Your 6165e is not in the non-HP ink blessed list, sorry.
HP is not the only company that wants their own ink used. The last time I checked, Epson, Canon and Brother all do the same.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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