Printer cartridge error message

[SoozyB]

I have an ongoing issue with my colour cartridge with HP Envy 5030 printer, and it seems I'm not alone. After not using my printer for some weeks during lockdown, when I came to use it again, I started getting 'remove and reinstall indicated cartridge' error message. Every time I do a full reset of the printer it will allow 1 page, then the same message comes up. After a frustrating 2 hours on HP whatsapp, I gave up, because sure enough it worked (as I had again reset the printer). I cannot replace the cartridge as have not been sent a new one - IN 2 YEARS!! and a new one won't be sent because of the error message showing for the colour cartridge, meaning the ink level cannot be detected. I'm sure this is a faulty cartridge as I have tried everything suggested to fix the issue. 

All I want is a new cartridge! HP are happy to take my money each month, but I am not getting what I am paying for. 

Please somebody help! 

[Jay_G24]

Hi @SoozyB,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[SoozyB]

Hi Jay_G24, please can you explain what OOBE is?

Thank you

[Jay_G24]

OOBE stands for Out Of Box Experience.

Please help me with the instant ink details to help you further