Printer cartridge error

[Richard_Wilson]

Hi,

I have an Envy 4520 printer which is experiencing an ink cartridge error (I'm on Instant Ink cartidges). As instructed by the printer, I have tried removing and reinstalling the cartridge with no luck. I have followed the troubleshooting instructions and still have the error message.

Please can someone from HP let me know how I go about getting a replacement cartridge.

Thanks,

Rich

[Kumar0307 · Accepted solution]

@Richard_Wilson, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!