Printer cartridge not being recognized

[Axsalt]

Hey, my printer isn't working at all it's displaying a message saying "printer failure" I have tried all the troubleshooting options from turning it off and on again to trying to install firmware updates but nothing is working. I have looked more into it and saw that the magenta ink cartridge is not being recognized. So, what can I do, or is it a solution requiring a part replacement?

[Nal_NR]

Hi @Axsalt,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the printer failure. 

If the HP Magenta ink cartridge is new and faulty, This seems like a hardware issue with the printer. 

Since you have already tried the troubleshooting steps. I recommend you contact phone support for cartridge replacement or printer service if needed.

I have sent you a private message with the contact information of HP Support.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name

Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.