Printer cartridge not communicating

[MKM1602]

I continue to have the e message “The indicated cartridges are not communicating with the printer. If this problem persists, replace the cartridges.” 

I have cleaned the sensors on both the cartridges and the cartridge contact point in the printer.  This is my 3rd set of brand new cartridges.  

Not sure what else to do?? This printer has barely been used over the time I have had it so it is in great condition. 

[VikramTheGreat]

Hi @MKM1602,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how frustrating this is, especially after trying three sets of brand-new cartridges and cleaning the contacts. That error message usually means the printer is failing to establish an electrical connection with the cartridges, and since you’ve already done the basics, let’s go deeper.

Why This Happens

• Cartridge chip communication failure (even on new cartridges).
• Dirty or damaged flex cable inside the carriage.
• Firmware mismatch (especially if using non-HP or older stock cartridges).
• Carriage or logic board issue.

Steps to Fix

1. Power Reset

• Turn off the printer.
• Unplug power for 60 seconds.
• Plug back in and restart.

2. Check Cartridge Authenticity

• Make sure cartridges are genuine HP.
• Go to HP Cartridge Authentication to verify.

3. Update Printer Firmware

• Use HP app or go to Official HP® Support.
• Install the latest firmware; this often resolves communication errors.

4. Inspect Cartridge Contacts

• You’ve cleaned them, but also check: 
  • No scratches or bent pins on the printer’s contact strip.
  • No ink buildup on the flex cable inside the carriage.

5. Try One Cartridge at a Time

• Insert only the black cartridge → check error.
• Then only color → check error.
• If one works and the other doesn’t, the issue is with the cartridge.

6. Factory Reset

• On the printer: Setup > Printer Maintenance > Restore Defaults.
• Reconfigure Wi-Fi and settings.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat