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‎01-19-2021 04:24 AM - edited ‎01-19-2021 04:25 AM

HP Recommended
Product: HP laser MFP 135w
Operating System: Microsoft Windows 10 (64-bit)

I have recently ran out of ink and bought a new cartridge. I tried to put the new one in and it says to Install the toner cartridge although the cartridge is in the printer. Tried to do a hard restart but that didn't work. Still says the same thing. Could anyone help me? 

1 person had the same question
3 REPLIES 3

‎01-28-2021 12:01 PM

HP Recommended

@ANANASAS, Welcome to HP Support Community!

 

If you have already performed the steps from the document Toner cartridge Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎01-28-2021 12:58 PM

HP Recommended

I Would Recommend Unplugging The Printer For 10 Seconds And Plugging It Back In And Then Put The Catridge Back In

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‎01-28-2021 01:02 PM

HP Recommended
@ANAANASAS
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