Printer cartridge problem

[Bassfish12345]

Purchased a2 pack of black 952xl cartridges about 2 years ago.  Install the first one no issues, ran out of ink and it say the chip set in no longer good.  Seems HP changed the firm Ware during an update and making my $51.00 ink cartridge no good.  Any fix or do I have to sue HP to get my money back?

[Nal_NR]

Hi @Bassfish12345,

Welcome to the HP Support Community

I'd like to help!

Are you using non-HP Cartridges? if yes, 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

If you are using HP genuine ink cartridges, refer to this document for further assistance. 

Hope this helps! Keep me posted. 

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