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‎02-11-2025 06:18 AM

HP Recommended
Product: HP OfficeJet Pro 8022e All-in-One Printer
Operating System: Microsoft Windows 11

After installing a new cartridge the printer is stalled on Validating....Please wait.  I installed another new cartridge with the same result of being stalled on Validating....Please wait.  I have turned the printer off and unplugged the printer.  Still the same message appears when turned back on.

Category:
1 REPLY 1

‎02-17-2025 11:50 AM

HP Recommended

Hi @Patricia678 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Please try the below suggestion and keep us posted if this makes any difference.

 

POWER RESET 

 

Let's do a power reset on your printer by following the steps below.

 

Press the Power button to turn on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 15 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.

Note: Please connect the printer directly to a wall outlet.

If the printer does not turn on by itself, press the Power button to turn it on.

 

Update the firmware on an HP printer


HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Hawks_Eye

 

 

I am an HP Employee.
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