Printer cartridge

[NKM6]

I have an Officejet PRo 9015. I have to replace a printer cartridge. I replaced it, but the printer says it's still out of ink. What do I do??

[Kuroi_Kenshi · Accepted solution]

Hi @NKM6,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

If you have replaced the ink cartridge on your HP OfficeJet Pro 9015 printer but it still indicates that the cartridge is out of ink, try the following steps:

Ensure Proper Cartridge Installation:

• Turn on the printer.
• Open the ink cartridge access door.
• Remove and reinsert the ink cartridge. Ensure the cartridge is correctly seated in its slot.
• Close the ink cartridge access door and wait for the printer to recognize the cartridge.

Check Cartridge Compatibility:

• Ensure the ink cartridge is compatible with your HP OfficeJet Pro 9015 printer. Use only original HP ink cartridges recommended for your printer model.
• HP OfficeJet Pro 9010 series uses the following cartridges:
  • Black Ink Cartridge: HP 962 Black
  • Cyan Ink Cartridge: HP 962 Cyan
  • Magenta Ink Cartridge: HP 962 Magenta
  • Yellow Ink Cartridge: HP 962 Yellow

Clean the Ink Cartridge Contacts:

• Turn off the printer and unplug it from the power source.
• Open the ink cartridge access door and remove the cartridges.
• Using a lint-free cloth lightly moistened with distilled water, gently clean the electrical contacts on the ink cartridges and the corresponding contacts inside the printer.
• Allow the contacts to dry completely before reinserting the ink cartridges.

Reset the Printer:

• Turn off the printer.
• Unplug the printer from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Check for Obstructions:

• Open the ink cartridge access door and inspect for any packing materials or obstructions inside the printer. Remove any found obstructions carefully.

Use Another Cartridge:

• If the issue persists, try using another new ink cartridge. Occasionally, a specific cartridge may be faulty.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @NKM6,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,