Printer cartridges incompatible

[A-A-R0n]

Purchased an OfficejetPro 7740 printer from outside of my current region. Ink cartridges that came with the printer are 954. Website lists 952 as being compatible, but the printer will not accept them and indicates they are incompatible. This appears to be a common issue that can be resolved with a regional reset.

[A-A-R0n]

Posting a follow-up since I have not received a reply yet, and maybe my post wasn't entirely clear.
I'm actually looking for an HP support person to assist with doing a regionalization reset. 

[A_Gayathri]

Hi @A-A-R0n,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[A-A-R0n]

I followed the instructions given and received an error.  The reply to a follow-up message stated to call telephone tech support, which have stated they have no idea what a regionalization reset is.
Messages for further troubleshooting have went unanswered. Phone support now seems non-existent, as more than half the time I sit on hold for ages, then get disconnected. 

So apparently I'm stuck with a massive paperweight for a printer that can no longer function due to a regionalization lockout for the ink cartridges. I guess I'll be purchasing a new printer. It won't be an HP though, as this has been a ridiculous headache over trying to replace the ink.   

[A_Gayathri]

Hi @A-A-R0n ,

Welcome to the HP Support Community
 

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!