Printer cartridges, not registering

[B2sincere]

I'm requesting assistance for my HP envy inspire 7900e series 

[Kuroi_Kenshi]

Hi @B2sincere,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Cartridge Compatibility:

• Make sure you are using the correct HP cartridges specifically designed for the ENVY Inspire 7900e series.

Check Cartridge Installation:

• Open the cartridge access door.
• Ensure each cartridge is installed in the correct slot and seated properly. Listen for a click sound that indicates they are securely in place.

Clean Cartridge Contacts:

• Turn off the printer and unplug it from the power source.
• Remove the cartridges and clean the copper-colored contacts with a lint-free cloth.
• Ensure no tape or packaging materials are sticking to the cartridges.

Reset the Printer:

• Reinstall the cartridges and close the access door.
• Plug the printer back into the power outlet and turn it on.
• Check if the issue persists after restarting.

Update Printer Firmware:

• Ensure your printer firmware is up to date. Visit HP Support to check for and install any available firmware updates.

Test Using HP Smart App:

• Use the HP Smart App to test the printer’s functionality and perform maintenance tasks. This can help identify and resolve issues.

Inspect the Ink Levels:

• Use the printer's control panel or the HP Smart app to check ink levels. Replace cartridges that might be empty or faulty.

Perform a Hard Reset:

• With the printer on, disconnect the power cord from the back of the printer and wall outlet.
• Wait at least 60 seconds before reconnecting the power cord.
• Turn on the printer and check if the cartridges are now recognized.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,