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HP Recommended

My HP PRINTER OFFICEJET PRO 9015e all-in-one will not move

1 REPLY 1
HP Recommended

Hi @plc65,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

When the printer cartridges do not move, it usually indicates a mechanical issue or a problem with the printer's internal mechanisms. Here are some steps to troubleshoot and potentially resolve the issue:

Steps to Resolve Printer Cartridges Not Moving:

Turn Off and On the Printer:

  • Power off the printer and then turn it back on. Sometimes, a simple restart can resolve the issue.

Check for Obstructions:

  • Open the printer's access door to check for any obstructions or paper jams that might be preventing the cartridges from moving.

Manually Move the Carriage:

  •  
    • With the printer turned off, gently try to move the cartridge carriage to the center. If it moves freely, there may be no mechanical obstruction.
    • If it does not move, do not force it. There may be an internal issue that needs to be addressed by HP support.

Check and Clean Carriage Path:

  • Inspect the path of the carriage and remove any visible debris or paper pieces.
  • Clean the carriage path using a lint-free cloth and ensure there is no ink or dust buildup.

Reset the Printer:

  • Unplug the printer while it is turned on.
  • Wait for 60 seconds before plugging it back in.
  • Turn on the printer and check if the issue is resolved.

Update Printer Firmware:

  • Ensure the printer firmware is up to date. Check the HP Support website for any available firmware updates for your printer model.

Check Cartridge Installation:

  • Remove the ink cartridges and inspect them for any damage.
  • Reinstall the ink cartridges properly, ensuring they are securely seated.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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