Printer claims it is aligned, but it is not.

[Katy_13]

When I select the "align cartridges" option under tools, it prints an alignment page that is incorrect. The small message at the bottom is illegible, and when compared to a correct, previously printed alignment page, several of the blue and black color blocks and dashes are different sizes. The printer then prompts me to scan the alignment page and when I do, it tells me the alignment was successful. But, when I try to print a document, it comes out illegible. I have just replaced the black ink cartridge this morning.

[Betty0610]

@Katy_13

Welcome to the HP Support Community.

Does this happen while copying too?

Try the steps from here: https://support.hp.com/in-en/document/c05538986

Let me know if this helps.

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