Printer color is light, despite good report

[RO781]

HP Color Laser Jet Pro MFP M283fdw colors are very light. Report shows cartridges are 70% or more. Cleaning didn't change anything. Not sure what to do.

[Hawks_Eye]

Hi @RO781,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running. 

I am sure faded printouts can be frustating at times. Not to worry, let us work together and get this sorted.

If the quality of a printed document is not as expected.

Print a cleaning page to resolve print quality issues.

On the Home screen of the printer control panel, swipe left on the display, and then touch the Setup menu.

Touch Service, and then touch Cleaning Page.

When prompted, load plain white paper into the input tray.

Touch OK to being the cleaning process.

If the issue persists, then perform the tasks given in the link in the order given.

Use the printer after each task to see if the issue is resolved.

https://support.hp.com/us-en/document/ish_9233999-9234045-16

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406

[RO781]

I've done all these things and no change. I tried:

1. Different paper

2. Different paper settings/types from the HP 'smart' app. Which doesn't really let me adjust much, if anything.

3. Cleaning Page.

4. Turning it off and unplugging.

5. New toner.

With the exception of the toner, I've tried these and some other steps multiple times with no change.

[Hawks_Eye]

@RO781 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

It looks like we may have to raise a service order for the same. 
 

I have sent a private message with instructions.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Thanks,

Vince_46