Printer colors

[Kim442]

My printer only prints the blue color...no others

[Hawks_Eye]

Hi @Kim442 

  

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand you are facing print quality issue with your printer.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

1. Clean the printhead (HP Smart app)
2.  Clean the ink smears (HP Smart app)
3.  Check ink cartridges
4.  Check the paper, print settings, and quality of the file being printed
5.  Print an alignment page with the HP Smart App
6.  Remove and replace an ink cartridge

For detailed instructions on how to perform the above steps please check the link below:

https://support.hp.com/us-en/document/ish_8728696-8728743-16

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye