Printer cutting off top of page

[JayOD1]

I have seen many posts about the top of the page not printing and tried suggestions such as unplugging the cable and plug at the mains but to no avail - my model is a LaserJet Pro M102w - I noticed quite a few posts were older suggestions and wondered if there anymore up to date suggestions ?  I've had the printer since March 2020 and I wouldn't say its overused.

[Sneha_01 · Accepted solution]

Hi @JayOD1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When dealing with a LaserJet Pro M102w that is cutting off the top of the page, there are several troubleshooting steps you can try to resolve the issue. Since you’ve already tried unplugging the cable and the power source without success, here are some additional, more up-to-date suggestions:

1. Check Paper Settings:

• Paper Size and Type: Ensure that the paper size and type settings in the printer driver match the actual paper loaded in the printer.
  • Go to Devices and Printers on your computer.
  • Right-click on your LaserJet Pro M102w and select Printing preferences.
  • Verify that the correct paper size is selected (e.g., A4, Letter).

2. Adjust Margins in Print Settings:

• Application Settings: Check the margin settings in the application from which you are printing (e.g., Word, Adobe Acrobat).
  • Make sure the top margin is not set too high.
  • Try reducing the top margin to see if it resolves the issue.

3. Firmware and Driver Updates:

• Firmware Update: Ensure your printer’s firmware is up to date.
  • Visit the HP Support page for your printer model.
  • Download and install any available firmware updates.
• Driver Update: Similarly, make sure you have the latest printer driver installed.
  • On the same HP Support page, download and install the latest driver for your operating system.

4. Printer Calibration:

• Manual Calibration: Calibrate your printer to ensure that it’s properly aligned.
  • Refer to your printer’s manual on how to perform a calibration.
  • You can often find this option in the printer’s menu under Maintenance or Tools.

5. Check Print Settings:

• Scaling Options: Ensure that no scaling options are enabled that might affect the print layout.
  • In the print dialog box, look for options like Fit to Page or Scale to Fit and make sure they are configured correctly.

6. Inspect Physical Components:

• Paper Guides: Check the paper guides in the input tray to make sure they are snug against the paper stack but not too tight.
• Printer Head and Rollers: Clean the printer head and rollers to ensure there is no debris affecting paper feeding.

7. Test Different Applications:

• Different Software: Try printing from different applications to see if the issue persists. This can help determine if the problem is with the printer settings or specific to a software application.

8. Reset Printer Settings:

• Factory Reset: As a last resort, you can reset the printer to its factory settings.
  • Refer to the printer’s manual on how to perform a factory reset.
  • Note that this will erase any customized settings, so you may need to reconfigure your preferences afterwards.

By following these steps, you should be able to diagnose and potentially fix the issue of the top of the page being cut off during printing.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support