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‎02-16-2021 06:30 AM

HP Recommended
Product: HP Envy Photo 6230
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I've been using my HP Envy Photo 6230 for quite a while now, without any issues. However, when I went to print something this morning I encountered an ink cartridge problem. The help page suggests pulling the plug for a minute to reset the printer and to clean the contacts on both the cartridge and the printer. Both solutions did not work.
I would simply buy a new cartridge, but I have an instant ink subscription, and this has also been stopped temporarily because the printer is unable to determine how much ink is left.

Should I contact HP for a new cartridge or are there other solutions?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2021 07:08 AM

HP Recommended

Hi @KChau02,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-18-2021 07:08 AM

HP Recommended

Hi @KChau02,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎02-18-2021 01:11 PM

HP Recommended

HPEnvy4520. Cartridge error message. I've  tried all suggestions, but no help.

Was this reply helpful? Yes No
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